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Merger of Newmarket Road Surgery with St Stephen’s Gate Medical Practice

What does it mean for me?

Welcome to Newmarket Road Surgery

Newmarket Road

disabilityThere is wheelchair access through the main surgery door at the rear of the building. Patients can be seen in a downstairs consulting room if they cannot manage the stairs.

We do have a small car park at the back of the surgery but it is not large and so there are very limited parking spaces.  It does get extremely busy, especially in the mornings, so if you can get to the surgery using other forms of transport apart from the car we would encourage you to do so.

Telephone System Changes

From 6 November 2017

As part of the plan to offer more services, appointment choice and a better range of evening and weekend appointments, we are bringing in new arrangements for when you call the surgery.

The practice has invested in a new telephone system which will increase capacity and enable you to speak directly to our specialist teams for:

  • Appointments and visits

  • Results (please call after 11am)

  • Secretaries and referral enquiries
  • Prescriptions and medication inquiries

The good news is that all current numbers remain unchanged

In order to make sure that your queries are dealt with by the most suitable person you will be asked a short question by highly trained receptionists to help place you in the right service.

Our clinicians include:

  • Health Care Assistants
  • Practice Nurses
  • Nurse Practitioners who can prescribe
  • Pharmacists
  • GPs

We hope you will find the new system easy to use and offer you a wider range of appropriate appointments.

 FLU CLINICS

We are running flu clinics on some Monday afternoons here at Newmarket Road Surgery.  Please contact the surgery to book an appointment.

REPEAT PRESCRIPTIONS ORDERING

STOPPING TELEPHONE REQUESTS AND CHANGES TO LOCATION FOR DROPPING OFF AND COLLECTING REQUESTS AND PRESCRIPTIONS

This practice will NOT be accepting telephone requests for repeat prescriptions from Monday 4 September 2017. This is for reasons of patient safety, as more medication errors occur through this method of ordering than any other, and is in line with best practice advice from the Care Quality Commission.

Also any dropping off of repeat prescription requests or collecting prescriptions in person will need to take place at St Stephen's Gate Medical Practice and NOT Newmarket Road Surgery.

Please note there is no change to your nominated pharmacy arrangements if you have them in place.

YOU CAN ORDER BY:

  • Accessing our on-line service via the practice website. www.newmarketroadsurgery.co.uk
  • Please go to St Stephen's Gate Medical Practice with 2 forms of ID ( one photographic and another with a valid address), and the receptionist will guide you through the process.
  • By Post – if you leave a supply of stamped addressed envelopes at St Stephen's Gate Medical Practice we are very happy to post your prescription back to you.
  • Dropping off your repeat order slip (attached to your prescription), with the items you would like to re-order clearly marked at St Stephen's Gate Medical Practice.  You will then need to collect your prescription from St Stephen's Gate Medical Practice
  • Many pharmacies operate a collection service from our surgery. Please contact your local pharmacy for further information.

PLEASE ALWAYS ALLOW 48 HOURS/2 WORKING DAYS BEFORE COLLECTING YOUR REPEAT PRESCRIPTION.

Our new practice arrangements

Our surgery has begun working in much closer partnership with St Stephens Gate Medical Practice. We have begun a ‘soft merger’ which means we can share accommodation, staff, services and data systems.

 

Why?

 

Our doctors, nurses and all our practice team are getting busier, so by sharing what we do, we can manage increasing demand better.

 

What does it mean for me?

 

All clinicians will remain the same, and you will still be able to arrange appointments for emergencies, appointments, visit requests and all other queries. We are planning to widen the opportunities to see different people when appropriate and access different services. We will tell you more as this develops.

 

 

.Named Accountable GP

All patients at the surgery are able to see any GP of their choice but each patient has a named accountable GP on their clinical record.  If you wish to know who your named GP is, then please ask at reception.  The named GP has overall responsibility for you but please feel free to request an appointment with any doctor who may be available.

Notice regarding Online Services

Please note: SystmOne only allows access from UK IP addresses therefore you will not be able to log in to online services if you are not in the UK.

(Site updated 20/11/2017)
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