All consultations are by appointment only. To make an appointment please call into the surgery or telephone on 01603 624486 between 8.30am and 6.00pm on weekdays. You will be offered the first available appointment time with the doctor of your choice.

Problems which you feel are urgent and cannot wait will always be seen the same day by whichever doctor is available.

The surgery premises are open between 8.30am - 6.00pm, Tuesday to Friday and 8.30am - 7.30pm on Mondays to cover extended hours for pre-bookable appointments from 6.30pm - 7.30pm

Surgery hours are as follows:-

• Morning surgeries are from 8.50am to 11.30am
• Afternoon surgeries are from 3.00pm to 4.30pm
• Evening surgeries are from 4.00pm to 6.00pm

You are welcome to see any of the doctors and appointments can be booked up to 4 weeks in advance. Routine appointments can usually be made within 48 hours but not necessarily with the doctor of your choice.

Appointments are 10 minutes long so it may be helpful to bring only one problem to the appointment so that it can be dealt with thoroughly. If you have a complex issue to discuss or a number of problems, a double appointment may be offered by the receptionist.

If you feel you have a problem that must be seen on the same day then we will always fit you in but please be aware these are additional slots following routine surgery and will be short appointments with any available doctor.

If you wish to speak to the doctor by telephone, please ask the receptionist. She may ask the nature of the enquiry and will then ask the doctor to call you back. These calls are usually made at lunchtime.

Priority is always given to urgent cases and occasionally your appointment time may be delayed while a person with an urgent problem is seen by the medical and nursing staff. We would ask for your patience at such times.

If you have booked an appointment and find you no longer need it or have to change that appointment, please inform us so that it can be given to someone else.

Home Visits

If you are too ill to come to the surgery and feel that you need to be seen at home, please ring the surgery before 10.00am if possible and be prepared to give a brief description of the problem. This helps the doctors to plan their visits efficiently before leaving the surgery. Although you have requested a visit, one of the doctors may phone you to see if telephone advice is appropriate.

Children can usually be seen more quickly if they are brought to the surgery. They will always be fitted in as quickly as possible.

If you are expecting a visit, please ensure your house name or number is clearly visible and that you have ensured access is possible.

Should you improve and feel able to attend surgery following your visit request, please try to contact us to arrange an appointment at the surgery instead. We are always better equipped to treat patients at the surgery rather than at home.